Complaints and Feedback

Community members, participants, partners, volunteers and donors may raise concerns about TIJCEF conduct, services or decisions.

How we respond

• We acknowledge complaints and assess urgency and safeguarding risk.
• We handle information on a need-to-know basis.
• We aim to provide a fair response and explain available escalation options.
• Retaliation against a person who raises a good-faith concern is prohibited.

Send complaints with the subject “Confidential Complaint.” Anonymous information will be reviewed, although limited detail may restrict investigation.

Contact: info@tijcef.org

Last reviewed: 25 August 2026.